Hi,
I have finally decided to take 5 minutes to write to you or contact you somehow.
Our internet connection has never been that good, although we have internet 600.
We live in Basel Stadt.
The connection keeps falling, it is typically slow, etc… This has been happening for over a year now quite often, before also, but lately it is just a day to day thing that gets quite annoying.
I just checked the “My status” and there is a note with “Partially Unavailable” for all items that require internet. This makes me wonder if this has been like that always…
Coudl you indicate to me what should I do? I obviously expect the service I pay for, if not a compensation should be made somehow, and if this is not reasonable, then I should be allowed to pull out, as this is not what I signed up to.
Thanks.