I received a call from UPC asking me if I would be interested to change my Mobile subscription from Mbudget to UPC for their special offer of CHF. 9.00 pm. I agreed to this for my wife and me and promptly received some forms that I had to sign and send back which I did. Two months later we changed our sims and my wifes worked okay with her original number where mine had a new number which I did not want so I called them back and after several tries and really long waits I was told to sign another form and send it back and the services will be okay immediatly.
I did that and tried again after a few days and it still did not work so I called them back (after several tries and really long waits) I was told to try again after Mbudget cancelled my sim. Well I’m still on Mbudget who have not cancelled my subscription as yet but when I called support (after several tries and really long waits) I got someone who mentioned something about ports and the cut me off. I was so fed up that I cannot bother to call them again so my wife is changing back to Mbudget again. My point is that if they ask you to be their customer they should also be able to see that the transition goes smoothly and not just throw you to the dogs.
Wake up UPC Support.