RTC connection problem

mirela · 2020-10-14T14:06:15+00:00

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mirela

hi. I have a problem with connecting to voice channels when connected to my UPC connect box, either by wifi or cable connection. it was working fine and suddenly I can’t connect anymore. It gives my message RTC connection, no route. I restarted my modem. When connected to the internet by hotpsot on my mobile phone, I can nonnect without a problem and everything works fine. I need solution for this asap.

Sunrise_Team

Dear customer, welcome to the community.

Please contact our technical support directly on 0800 66 88 66. Our colleagues will be happy to try to help you.

If necessary, a ticket will be created for our 2nd level team. However, this must first be analyzed by telephone. I know, when you call, english is not in the selection. But that is no problem. You can choose any other language, because as soon as an agent picks up the phone, you can say that you speak English, then the agent will forward you to an English speaking person.

Thank you for your comprehension. Best regards, UPC Team