JessicaV Dear @Sunrise_Team I have had no internet since yesterday early morning and two green arrows on connect box just keep blinking non stop. Usually if something happens it’s only internet that we lose but in this case we do not even have any access to any TV channels either. I have restarted few times my devices and reset connect box it does not help. I do not know if this helps but internet stopped working little after a neighbor downstairs been drilling. Thank you in advance for. Any advice or service you may provide
Daniele_Sunrise @JessicaV , Your modem is still offline. Please contact our suport at 0800 66 88 66 for an in-depth analysis. Greetings Daniele
JessicaV Hi Daniele Same problem is back. Could you please check if the modem is offline again? And the modem has a red led light. Thank you for your help. Have a nice day. Jessica
JessicaV Hi Daniele Suddenly it started working again. Thank you for the information. Have a nice day
Daniele_Sunrise @JessicaV , Welcome to the community! We can see that your modem is online again since 10/18/2010 15:18. Is your request still current? Greetings Daniele