vink What is the withdrawl period for change of subscription. I am about to change subscription but now i am thinking not to do it, what is my possibility to keep the old subscription.
Daniele_Sunrise @vink , Here is the cancellation date of your products. The letter will arrive in a few days. Date: In accordance with UPC’s General Terms and Conditions, we will cancel your product on 21 December 2020. Greetings Daniele
vink @Daniele_Sunrise Good morning, can you please check and confirm me about my subscription. Thank you
Daniele_Sunrise @vink , We can only do this after the cancellation has been processed. This will happen in the next days. We ask you for your patience until then. Greetings Daniele
Daniele_Sunrise @vink ,Your cancellation request has not been processed yet. You will receive your confirmation by mail within the next weeks. Greetings Daniele
vink it took me over 35 min and 3 different operator to get to a solution, but i am not sure if it is fixed. Kindlz send me direct message regarding the status of my cancelleation. thank you
Daniele_Sunrise @vink , The best thing to do is to contact our customer service on 0800 66 88 66. Greetings Daniele
vink I got a SMS that it’s changed, I haven’t got any written confirmation. I checked online on my upc account and the new subscription is activated already. What to do to cancel the new and go back to old subscription?
Daniele_Sunrise @vink ,Welcome to the community! You can leave your subscription as it is, unless UPC sends you a written notice that your subscription needs to be changed. Greetings Daniele