WiFi signal is not stable

KeKin · 2020-11-02T20:37:43+00:00

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KeKin

Dear UPC team,

For quite a while I have issues with WiFi signal over the ConnectBox. During the day it disappears for a moment and then returns several times. During web calls it can be annoying due to unstable connection. I have installed today software “NetSpot” to register the WiFi signal quality and attached image shows, that within one hour I had two such drops (17:38 and 18:14).

Would it be possible to do something with it?

Best,

Innokenty

KeKin

Wow, that was really fast.
Many thanks for the support - I hope it will help

Daniele_Sunrise

@KeKin , The failures our network has registered are only these:

Our next step would be to replace your modem. This I have now arranged. You will get a replacement by mail within the next days.

Please replace all cables and also the power supply with the new one.

Greetings
Daniele

KeKin

Hi @Daniele_Sunrise,

Many thanks for coming back. I will try to follow your reccomendations, however considering that both chanels (2.4 GHz and 5.0 GHz) are dropping at the same time, I’m struggling to see how it might help. The problem is not in strength of signal, but in its stability.

Based on your comment I understood that the problem arises at the point of WiFi router. I observed today again significant drops in the signal (image attached - orange stands for 5.0 GHz, green for 2.4 GHz). I tried to reboot the router, but it doesn’t help in a long run, since drops continue to appear.

Best,

Innokenty

Daniele_Sunrise

@KeKin , The signal up to the modem was measured and is ok.

The following tips could improve your WIFI:
- Disable the 2.4GHz WIFI and test your devices with the 5GHz WIFI
- Then try the reversed variant
- Reposition your modem. Move it higher or closer to your receivers
- Download the Connect App on your cell phone via App Store and measure your WIFI. If necessary you can order a WIFI booster, which amplifies the signal.

Greetings
Daniele

KeKin

Hi @Punisher,

Unfortunately I don’t have admin rights on my laptop to install CNLAB software, but i got their app for my Ipad. Results can be found here: https://ux.cnlab.ch/speedtest/Controller?page=UserReport&language=en&userid=1730282681236802861

I don’t use any external routers or amplifiers in addition to my Connect Box.

Best,

Innokenty

Punisher

Hello @KeKin

Could you please do a few speed tests with the CNALB software to see that your internet connection is stable and that the signal comes in correctly.

Do you use an external router in addition to the GIGA Box? If so, what make and model.

You can find the download for the CNALB software here.