Hello,
I am a new customer of UPC and I have few issues with my upstream stability and speed. I upgraded to UPC because I wanted better upload speeds because during evenings I livestream to youtube or twitch.
I have 1000/100 subscription and gigabox. I already complained once, technical ticket was created but I never got any response after that and I dont see the ticket anywhere, so… I am still experiencing issues during the evening, usually between 20 - 22h. Normally I am streaming at around 10kbps upstream and the connection is not able to keep up! Lots of retransmissions happening on TCP layer from what I have seen in wireshark. I know it is not a problem of the service because other streamers have no issue and I am testing against different digest servers (geographically) from twitch or youtube and there is same issue at all of them so I blame the connection, not the service.
Can you please have a look into it. It is really annoying! I dont know exactly what is the issue there..I did several cnlab speedtests and usually they dont show max speed but they still show enough speed to have 10kbps upstream.. so I am riddled. Can you maybe adjust my profile so at least some upload speed is guaranteed? I dont care about download that much so I would even sacrifice half or more of my download speed to have stable upload.
Another suspicion that I have is the Wi-Free wifi that is broadcasted of my gigabox.. I have no control over that and maybe there are people using it here? Dunno
Thank you for the answer,
My UPC number is 6902832