Wifi but no internet - blinking green light

sigma · 2020-11-24T23:41:53+00:00

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sigma

For the third time this month, the internet stopped working, although the wifi network still exists - my devices indicate they are connected, but have no internet. According to UPC Service, there is no internet problem in my area. The connect box has a horizontal blinking green light. Turning it off and on, reconnecting the cables and power, and resetting change nothing. Internet is usually restored without notixeable outside intervention within 18 hours.
Questions:
1) What is the cause of this situation?
2) Is there a way I can solve it?
3) If not, how do I cancel my contract and switch to a different provider?

Cem_UPC

@sigma Hi, welcome to the UPC Community! 🙂

Thanks for your message. I have deleted your customer number because you have made it public and for your own safety it is not allowed.

I checked your account, there were actually signal problems on your line, so today or tomorrow a technician will measure and repair your line. I would effectively have to ask you to be patient for a few more days until it is solved.

Thanks for your understanding. Best regards, Cem