Hello,
I recently bought a UPC internet connection in Basel. During the sales process I was promised that the 99 CHF installation charge will be waived off. However, the first bill still has that amount.
I was told by customer care over that that it will be refunded in the next bill.
However, I need the current bill fixed because I cannot get amounts above 40 CHF reimbursed by my office.
If I pay this bill, I cannot get it reimbursed and the next two bills will be zero amounts (assuming the rebate is applied to them). Which means I will have to pay the whole amount out of pocket.
Can you please fix the current bill and update it in the system so I can pay it at the earliest ?