No replay

catflap · 2020-12-23T10:41:04+00:00

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catflap

I’ve noticed recently that replay on my Horizon box is almost never available on most channels anymore. I’ve de-activated and re-activated replay but it still doesn’t work on most channels. The message always says the content isn’t available for replay. What is happening???

Daniele_Sunrise

@catflap , The cause has been fixed. If you still have the same error, please contact the technical support on 0800 66 88 66.

Greetings

Daniele

catflap

@Daniele_Sunrise

It’s happening again. Am I going to have to do unplug it several times a day now, especially during the Christmas season when I am not able to watch or record everything I want? Or is UPC actually going to fix the problem?

catflap

Thanks. That worked (so far).

Daniele_Sunrise

@catflap , Can you please disconnect your device from power once and then turn it on again? The cause should be fixed since yesterday evening / today.

Greeetings

Daniele