gholi Hi, From the beginning of my contract I have observed that my modem is slow when there are too many connections. Moreover, the ping latency is sporadic. After some research I have found that my modem that seems to be Compal Broadband Networks ch7465lg-zg , uses intel PUMA 6 chipset which is known to have performance issues. Below are some links that explain the problem https://approvedmodemlist.com/intel-puma-6-modem-list-chipset-defects/ https://www.dslreports.com/forum/r31079834-Modem-SB6190-is-a-terrible-modem-Intel-Puma-6-MaxLinear-mistake http://www.dslreports.com/tools/puma6 There has been a lawsuit in the US regarding modems using this chipset. https://www.theregister.com/2017/04/11/intel_puma_6_arris/ Therefore, I kindly ask you to acknowledge this problem (if that is the case) and send me a modem that is not using this buggy chipset.
Daniele_Sunrise @gholi , Welcome to the community. We can’t tell you if we are using this chip. If you don’t agree with the device, set your modem to bridge mode, then you can use your own hardware. Greetings Daniele