Refund

Chesoifuen29

Two weeks ago, I placed two orders for prepaid cards, but both were cancelled by you, and I have yet to receive a refund. The online customer service representatives I contacted were unable to provide a solution, and I am currently unable to make international calls to reach you. I would like to know when I will receive the refund of 39.8 @ Daniele_Sunrise @ Cosmo24

Cosmo24

Hey Chesoifuen29

This is a customers-helping-customers forum, so we have no access to the systems or orders. Even Daniele_Sunrise cannot process refunds here and would normally refer you to the support channels as well. Since you mentioned that you are currently unable to make international calls to reach the hotline, you will unfortunately have to wait until you are able to contact the official customer support by phone or chat again.

Cheerio, cosmo

Chesoifuen29

Cosmo24 Online customer service couldn’t resolve the issue; I told them I was unable to make international calls, yet they still insisted I do so. Furthermore, I cannot submit the online form because my ID has been locked. Could you please provide the email address for the department that handles refunds?

Cosmo24

Chesoifuen29

Sunrise does not use any email addresses for customer support or refunds. Since phone calls and forms are not possible, a try via the live chat on the Sunrise website could be a good option. To prevent the chat tool from freezing or lagging, it is probably best to open it using an incognito window without any browser add-ons.

Daniele_Sunrise

Chesoifuen29 Konntest du unterdessen dein Anliegen lösen und hast du die Rückerstattung erhalten? Falls nicht, schreibe mir bitte eine Privatnachricht mit den beiden Transaktions ID, Datum der Transaktionen, Handynummer die die Transaktion gestartet hat, Betrag, etc.

Gerne starte ich eine interne Abklärung über die pendente Rückerstattung.

Liebe Grüsse
Daniele