Hello, my Connect Box 3 fiber and my Sunrise TV boxes are packed inside there original packaging as I use my own modem and my TV runs android TV which has Sunrise TV. I received a an email with no technical information about an upcoming change and also under [Sunrise info](https://www.sunrise.ch/fr/support/internet/modifications-a-votre-connexion-internet?cid=u7c4c8p&template=PCWP.FM1&orderId=O117311492&siteId=8108232772&chid=Email&elink=En%20savoir%20plus) they don't give any usefull information. Would it be possible to receive informations on what will change and also if we have to put the original modem back on on a given date ? Thank you very much.

What will change in about two weeks (custom modem) ?

gregoire

Hello,

my Connect Box 3 fiber and my Sunrise TV boxes are packed inside there original packaging as I use my own modem and my TV runs android TV which has Sunrise TV.
I received a an email with no technical information about an upcoming change and also under Sunrise info they don’t give any usefull information.

Would it be possible to receive informations on what will change and also if we have to put the original modem back on on a given date ?

Thank you very much.

Cosmo24

Hello gregoire

A direct connection of a custom fiber modem is usually only supported on older AON connections. As the Connect Box 3 Fiber works on the newer XGS-PON network, a direct operation of custom modems is technically not possible anymore. The best remaining option would be connecting a custom router behind the official Sunrise hardware via DMZ.

Since we are on a customer-to-customer forum, we do not have any access to Sunrise systems and cannot check your previous configuration. It would be helpful if you could provide more specific details about your current setup, or you could also contact (0800 707 707) to clarify the details of your line migration.

Cheerio cosmo

gregoire

I don’t ask if what I use is possible (it’s as I use it) but if anyone know what will change.
And off course it can only be answered by someone who works for Sunrise.

Thanks,

Cosmo24

gregoire

If you have already received a Connect Box 3 Fiber, it is usually a strong indicator that your line is migrating to the newer XGS-PON network. Since direct third-party modems are technically not supported on XGS-PON, this upcoming change will likely impact your setup.

Without any specific details regarding your current configuration or hardware, it is unfortunately impossible for us to help you here. Since you are looking for an official answer about this notification, you should contact (0800 707 707) directly to check what exactly will change on your line.

Alternatively, if you prefer not to share your setup and want an official internal check, you will have to wait until next week when @Daniele_Sunrise is back on Monday and sees this post to look into your account.

Cheerio, cosmo

gregoire

I had always had a Fiber Connect 3 Fiber (well since I got fiber at home), which I upgraded to a Banana Pi RPi-4 (custom openwrt firmware on it) with an XGS-ONU-25-20NI from fs.com and it’s very good sofar with Sunrise.
And I hoped to never have to use the Connect 3 Fiber again.

It took me a lots of time and effort to have my XGS-PON working and I hope it will continue.

What’s more info is needed ?

Cosmo24

gregoire

Thanks, that explains the situation clearly. As I understand, you are bypassing the official hardware completely by cloning the credentials of your Connect Box 3 Fiber with your custom equipment.

Be aware that Sunrise only allows and supports the original Connect Box 3 Fiber on their XGS-PON network. I cannot help you any further with this and Sunrise will likely not offer any support for it either. The upcoming change in two weeks will probably be an automated backend update. This could potentially affect your customized setup if the network profiles or authentication methods are being realigned.

You should probably keep the official Connect Box 3 Fiber ready just in case, as you might need to reconnect it to restore your connection if the migration impacts your setup.

If you still need more details regarding your specific line, you would have to contact (0800 707 707) directly. But as mentioned, I am afraid that you will only get support for the official hardware and you probably won’t receive any information with your custom setup.

Henrymote

gregoire OUCH 193chf for that device:XGS-ONU-25-20N!!!??
You must really hate the connect box 3 for that price!

Hopefuly newer model will be out “soon”!

gregoire

I am not aware it’s something Sunrise doesn’t allow, in fact under this forum there are explanation on how to do it, if it wasn’t allowed I guess Sunrise would write it somewhere., and specially in this forum.

No support I could understand, but not allowed I would find it’s very strange.
In fact I wrote recently that I was using a custom modem and asked Sunrise to give me the credentials to use the VOIP and they gave them to me : pretty excellent customer’s service I have to say :-)

EDIT : I wrote to sunrise through there contact formular to ask for more informations. Thanks,

Cosmo24

gregoire

Since you already contacted Sunrise through the contact form, that is probably the best way to get an official answer.

Regarding the information on custom equipment, Sunrise states that operating a custom fiber router or a pure fiber modem directly on the XGS-PON network is not supported. You can read more about it here:

Use your own modem or router

Hopefully, the upcoming update will not interfere with your configuration.

gregoire

Yes, unsupported and not allowed are completely different for me (as I don’t want to go back to use another modem than the one I built, if they were to disallow it, it would mean for me to change my ISP to for example inet7 which explicitely allow it, but again I am very happy with Sunrise right now).

Thanks.

gregoire

Sunrise answered me to call there support… not very usefull but I did it anyway and they told me that it will only change for better speed and that nothing will change with my custom modem, the “technician” who answered me couldn’t give my any information at all on what would change. But I hope she is right and that all will continue to work as good as today.

Have a great weekend !

gregoire

I wanted to test the speed of my connection but it turns out to be too fast for my current hardware at home (kudo to Sunrise for it).

So I won’t be able to test if the change will make my connection faster or not.
The only thing I wish to check is whether it will still works or nor.

gregoire

No hate, just I like to be able to configure things like I want.