Hello everyone,
Just moved into a new apartment yesterday (Aug 26th). Relocation order has been opened with Sunrise since Aug 11th. To my surprise, internet was not working. Called Sunrise support. It was told me there is a cable problem and out of the two fiber ports available in the apartment, the first one is broken and it requires an indefinite time to be fixed, while activation for the second one will be done on Sep 1st. So, about a week without internet. While working from home this period, and relying on internet connection to do my job. Explained this situation to Sunrise technician on the call: no change. Hmmm… trying to find a solution I proposed to have the connection in the old apartment kept alive until Sep 1st. Old apartment is in the same neighbourhood and I could have tried to postpone the handover until Sep 1st and I would have had a working connection. Not convenient, but still better than no internet. I was told that’s not possible: internet connection has been cut as of Aug 26th in accordance with relocation order and reactivation could be done… on Sep 1st.
I would not have been that desperate if I would have had better GSM connection in the building: use mobile as hot spot and voila not a big problem until Sep 1st. But GSM signal in the building is very poor to the point that is no signal at all in some areas. So I cannot use it. To write this message I had to get out on my balcony.
Come on, Sunrise! Really? This is the way to treat customers? No communication and no solution?
So, I’m posting this message hoping that someone in Sunrise willing to provide solutions, will read the message and try to help. Because so far, Sunrise did not communicate and it was not helpful. Or maybe someone else in the community can help me with a suggestion?
Thank you!