Failed transfer of subscription to GmbH: Stuck in support loop for 3 months

Foowidi94

Hi everyone,
I need some advice on how to handle an ongoing issue with Sunrise support.
About three months ago, I requested to transfer my home subscriptions to my GmbH company, which operates at the exact same address. Since then, I’ve called support multiple times, but every monthly invoice still arrives under my personal name instead of the company’s.
Last month, a support agent explicitly confirmed that my August bill would finally be issued to my GmbH. Unsurprisingly, the latest bill arrived today under my personal name again.
To make matters worse, I spent 1.5 hours on the phone with support today. My call was bounced back and forth like a ping-pong ball between the Residential and Commercial departments until I finally gave up and hung up.
At this point, what can I actually do? Has anyone dealt with a similar situation?
Sunrise clearly cannot process this transfer for some reason. It would be much simpler if they just let me cancel my residential subscription (without early cancellation fees, of course) so I can start a fresh business contract for my GmbH. Any tips on how to reach someone who can actually resolve this?
Thanks in advance.

Cosmo24

Welcome to the community, Foowidi94!

It looks like your request got stuck in a classic internal system loop between the residential and business departments. A transfer of ownership to a company (GmbH) usually requires a completely new business profile in the background.

Since the normal support line seems unable to resolve this, contacting the cancellation and retention department (0800 100 600) might perhaps be a good option. The agents there often have higher system permissions and could perhaps initiate what is necessary to clear the path for a fresh GmbH contract.

Cheerio, cosmo

Daniele_Sunrise

Foowidi94 Welcome to the community!

First, I’d like to apologize for the delay in addressing your concern.

I’ve reviewed both of your accounts. The customer account ending in 09 no longer has any active products. These have now been transferred to the customer account ending in 72, as requested. The entire process was completed on August 25, 2026.

Unfortunately, we are unable to transfer invoices already issued to private customers to business accounts. We therefore ask that you settle the last outstanding invoice in the amount of CHF 83.50. Future invoices will now include the company name.

Greetings
Daniele

Foowidi94

Daniele_Sunrise Hi Daniele,

Thanks for the update.

I checked my old account (ending in 09) and I can see that there are no active products left, just the outstanding invoice and I will pay this invoice shortly no problem at all. This one looks ok.

However, regarding my new account (ending in 72): When I log into My Sunrise and check the “My Profile” section, it shows my wife’s name instead of the company name (she is the owner of the GmbH).

Could you please clarify if this is normal? Will the upcoming monthly invoices be issued directly in the company’s name or in my wife’s name?

Best regards

Daniele_Sunrise

Foowidi94 In the system I’m using, I see a company name and a woman listed as the contact person. I’d ask you to wait for your first invoice and then contact Business Support again if there are any errors. They can correct any errors afterward. However, as far as I can tell, the invoice will be issued to the company.

Greetings
Daniele