Cannot install Prepaid eSIM due to 2FA loop

YossefM

Hi,

I purchased a Sunrise Prepaid eSIM and successfully completed the identity verification.

I cannot access My Sunrise because the 2FA SMS is being sent to my new Sunrise number, but I cannot receive that SMS because the eSIM has not yet been installed.

Could @Sunrise_Team please help me break this loop, for example by temporarily disabling 2FA or providing another way to access the eSIM activation profile?

I can provide my customer number, order number and personal details by private message.

Thanks.

Daniele_Sunrise

YossefM Welcome to the community!

Please contact our customer service at +41 58 777 01 01. They can help you with the activation. I can’t disable 2FA from here.

Greetings
Daniele

YossefM

Daniele_Sunrise

Thanks Daniele, appreciate it.