“Hope is a waking dream.” — Aristotle

Hkn98

The reason I switched to Sunrise was to buy a phone on an installment plan, but they never mentioned anything about that. And believe it or not, when I called Sunrise Customer Service, they didn’t even know why this was happening either, haha. Anyway, I try to place the order once every day, hoping that one day the “Order now” button will actually work🙏

Cosmo24

Hello Hkn98

It looks like your shopping cart session simply got stuck. Since the window shows a specific “Cart-ID”, your browser is likely trapped in a loop trying to submit the exact same broken session every time you click.

Try clearing your browser’s cookies and cache completely, use an incognito window, or place the order using a different web browser or the My Sunrise app. This forces the system to generate a brand-new, clean cart.

Cheerio, cosmo

Hkn98

Cosmo24 I also tried from another browser, and even though I see a different Cart-ID number, I am getting the same error. So, unfortunately, solving this issue is out of my hands."

Cosmo24

Hkn98

Thanks for testing that. Since a new browser and a different Cart-ID show the same error, a local browser glitch on your side is likely ruled out.

The issue seems to be hidden deep within the Sunrise backend system. It could be a simple database error with your new account configuration, or an automated internal contract check (credit check?), which is blocking the order process at the final step.

Maybe you should try contacting the sales hotline (0800 707 504). Ask them to check if your account is fully cleared for device plans, or if they can manually place the order for you. Alternatively, if you have the chance, you could also visit a physical Sunrise shop directly.