I purchased an eSIM while I was in Portugal. The amount was charged to my account, and I received the confirmation email. All of this happened on 30/07, but until today I have not received anything else — neither the QR code nor any other way to activate the eSIM.
When I contacted the chat agent, I was told that I need to call a Swiss phone number to get support. This does not make sense. Since I am in Portugal and I do not have the Swiss number yet, I would have to pay a very high amount for the call.
In addition, I cannot access My Sunrise because, in order to activate the account, it is sending an SMS to the Swiss number I purchased, but I still do not have access to that number.
Could you please help me resolve this issue?
Thank you very much.