CS1011

Geaxuexe86

The TV suddenly was unable to find my account.

Tried reboot two times.

Tried reset

Any other action available to avoid calling sunrise? Or any email help with support?

Cosmo24

Welcome to the community, Geaxuexe86

We are a customer helping customer forum so we have no access to the Sunrise systems.

The error CS1011 means your box is currently unable to load your account data due to a provisioning problem on the server side. You could try to unplug your modem and your TV box from the power grid for 30 seconds and plug them back in.

If the issue persists you best contact the hotline (0800 707 707) as they can check your account accordingly. Alternatively you can use the Contact form | Support if you prefer a written request but response times are not known to me.

Cheerio cosmo

Geaxuexe86

Thanks for quick reply.

Finally I had to call them. (hate that)

They cancelled my TV box by error.

Waiting for another service to call me back (I hate calls).

Cosmo24

Geaxuexe86

Oh wow what bad luck with the accidental cancellation of your TV box. Something like this really should not happen. Hopefully they reactivate it very quickly now so you do not have to call again.