No network connection abroad

AlbertoLag

I am travelling in EU with a swiss travel+ subscription.

Suddenly my phone lost connection to the local mobile networks and i am unable to reconnect.

I tried switching in flight mode or rebooting the phone but the problem persists.

I also checked my subscription and there is no roaming costa or account block.

So the problem seems of technical nature.

Without a mobile network connection i am unable to contact the customer care and being abroad i cannot go to any shop.

How can i receive sunrise support?

Cosmo24

Welcome to the Community, AlbertoLag!

I absolutely understand your frustration and being stranded abroad without a connection is a total nightmare.

The roaming issue is unfortunately a known general problem at Sunrise today and the specialists are already doing everything possible to restore the service as quickly as possible. The outage is now also officially confirmed on the Sunrise support page for current disruptions. On this status page you can even sign up to receive an SMS once the issue is resolved provided of course that your phone is able to automatically log back into the network in case of a resolution Current service notes and malfunctions | Support

Cheerio cosmo

Cosmo24

AlbertoLag

The general roaming outage abroad has been resolved and the official notice has been removed from the support page. If you are still experiencing connection issues please restart your phone completely or toggle flight mode on and off to force your SIM card to reregister on the network.

Cheerio cosmo