sinsinf Yes, starting on Tuesday when I suddenly lost connection mid-afternoon. Connect box was flashing green on the two arrows, and nothing else (cables, settings, power) had been changed.
When I connected to Sunrise technical support (which provided no solution), one of the things I saw was that my account was pending an ID verification check, and the status indicated that there was an account issue. After uploading the necessary ID and waiting, around 2 hours later the connection restored itself.
Thinking that was unusual and excessive, but at least solved the problem, I carried on.
Today I’ve lost connection three times (that I’ve noticed) since 12 noon, and the current outage has lasted more than two hours again since 16:00 until now. The app no longer indicates the need for the ID verification so that apparently was not the problem.
No service outage listed for my area, and the troubleshooter continues to indicate the modem is not plugged in properly (hasn’t changed since it was working earlier).