Hi,
For a long time, I’ve had minor picture/sound breakups when watching certain live TV stations (I don’t have the IPTV box) such as BBC1 and ITV1. They’ve gotten much worse over the last few days. During FIFA 🙂
Every few minutes recently, my box pops up a CS2004 “connection lost / check cables” message for maybe one second.
I logged this under Sunrise Internet as my box, which still occasionally flashes red (power supply green light is fine) is now permanently showing a “Partial Service (DS only)” message which I assume is related.
I’ve checked and reseated all cabling for both the Connect Box and TV box. Too much of a coincidence that both are impacted. They’re both plugged directly into a 2-hole wall socket.
A couple of months ago I had an engineer over who replaced the modem, which did improve things. I no longer lose internet and in fact it seems fine despite the Partial Service message.
This isn’t urgent, as I’m getting used to this, but if someone from Sunrise could check everything that’d be great.
I guess I could give up (I doubt it’s worth you replacing building/street cabling to sort this out) and move to fibre, but I’m trying not to get the IPTV box at the moment due to its lack of IR remote option.
