Dear Support Team, I am experiencing regular network performance issues on my connection, specifically related to **high jitter**, which is impacting real-time applications such as video calls and online services. ### Issue details: * **Problem:** Significant packet delay variation (jitter) * **Impact:** * Unstable video calls (freezing / audio distortion) * Delays and inconsistent performance in real-time applications * **Frequency:** intermittent * **Connection type:** wired LAN / Wi-Fi ### Observations: * Latency is generally acceptable, but **jitter is regularly high** * The issue persists even when using a wired connection * Other bandwidth-heavy activities are not the main problem ### Request: Could you please check the quality and stability of my line Thank you in advance for your support.

I am experiencing regular network performance issues

Mauchoiwhux48

Dear Support Team,

I am experiencing regular network performance issues on my connection, specifically related to high jitter, which is impacting real-time applications such as video calls and online services.

Issue details:

Problem: Significant packet delay variation (jitter)
Impact:
- Unstable video calls (freezing / audio distortion)
- Delays and inconsistent performance in real-time applications
Frequency: intermittent
Connection type: wired LAN / Wi-Fi

Observations:

Latency is generally acceptable, but jitter is regularly high
The issue persists even when using a wired connection
Other bandwidth-heavy activities are not the main problem

Request:

Could you please check the quality and stability of my line

Thank you in advance for your support.

Daniele_Sunrise

Mauchoiwhux48 Welcome to the community!

We have made the switch to IPv4, which will be completed in a few minutes. Can you please try it again and give us a feedback if all worked out?

Greetings
Daniele