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Prepaid credit

Aleksvch

I tried to top up 10chf on mu prepaid number. The website was struglling and took 4x times the same amount from my card. Insted of 10chf, I paied 40 chf. I would like the refund?

Cosmo24

Welcome to the community, Aleksvch!

It’s really annoying when a technical error on the website charges your card four times instead of just once.

Please note that this is a customer forum where customers help each other. We are all regular users here and have no access to Sunrise’s customer systems or billing data. To get a refund of the overpaid CHF 30, it’s best to contact the hotline directly at 0800 707 707.

Cheers, Cosmo

Shaucoiwuel70

Did you manage to get your money back? I also double paid (2×40) and only received 40 in credit. I’ve been on hold for the hotline for over an hour multiple times when the calls dropped. It is so frustrating to have to fight this hard to get my money back.

Daniele_Sunrise

Shaucoiwuel70 Welcome to the community!

I was able to review your inquiry with the person in charge, and here is the information we have for you:
- We only see one payment of CHF 40.- that was received via TWINT
- We do not see any other pending or completed payments.

Please go to the TWINT app, find the two transactions, and send me a screenshot of each one—including the transaction ID—via private message. We’ll then look for the payment. If we find it, would you like the amount credited back to you via TWINT, or should we add the CHF 40 to your prepaid card as a credit?

Greetings
Daniele

Daniele_Sunrise

Shaucoiwuel70 We’ve initiated the refund. You should receive it within 5 days.

Greetings
Daniele