Can't access hispeed email anymore

Hispeed_User

Hi, I can’t access my hispeed email account anymore. And using the “forgot password” link, i get “The account does not have any saved recovery-settings.”

What can be done to get access to the account back?

Thanks in advance

Xydocq

hello Hispeed_User

Welcome to the community.

There isn’t much you can do, it it’s the main-email-account. You can call the hotline 0800 707 707 and ask them to add a different email-address or a phone number to the recovery-settings If it is a sub account, you should be able to sign on with the main account and then change the password..

Or you wait ’till tomorrow, @Daniele_Sunrise should be able to help you.

Daniele_Sunrise

Hispeed_User Welcome to the community!

To help us process your request, please send us your Sunrise customer number, full address (including first name and surname), the Hispeed email address in question, a mobile number for password reset purposes, and your date of birth via private message. We will then be happy to check the configuration of your email account.

Greetings
Daniele