I cant see my order at my sunrise.

Theo_G

I went yesterday at a Sunrise store. I ordered a mac book air. I received an order confirmation email but there is no order in my sunrise account. The product is added to my subscription, i can see the monthly payment though. Is it normal to take longer for the order to be added on my sunrise activities?

Cosmo24

Theo_G

Hello Theo_G

This can unfortunately happen.

When you buy a device in a Sunrise shop, the purchase is immediately registered in the system. The updated billing data is therefore already visible in your main dashboard.

The online order history is to my knowledge processed in a separate system cycle and as I believe it then takes up to 48 hours for an in store purchase to fully synchronize with the web portal and the app. Since you received the official order confirmation email yesterday, all data is secured in the system.

The database simply needs some time to sync the data protocols. The entry will appear in your history shortly.

Regards, cosmo

Theo_G

Cosmo24 thank you cosmo for your answer. So I have to wait till Monday for that. I hope I will not have delays at my order 😅

Cosmo24

Theo_G

As mentioned before, the email is the definitive proof that your order is in the system.

Regarding potential delays, this depends entirely on the warehouse stock. Standard models usually ship fast, but if you ordered a highly demanded model like the new MacBook Neo, there might be some delays due to supply shortages.

Once the package is packed and handed over to Swiss Post, you will as far as I know receive a tracking link from Sunrise. Enjoy your weekend.