THE WORST PROVIDER

S-YU-KL

WHY DOES SUNRISE MAKE UPDATES TO THE ROUTER WITHOUT ASKING ITS CUSTOMERS?! MY WHOLE SMARTHOME WENT CRAZY, NOTHING WORKS BECAUSE THEY HAVE MADE CHANGES TO MY MODEM. TRYING TO CALL TECHNICAL SUPPORT, AND I AM ON HOLD FOR 50 MINUTES (AND COUNTING). PLEASE LET ME SWITCH TO ANOTHER PROVIDER WHO ACTUALLY CARES ABOUT CLIENTS.

Xydocq

Hello S-YU-KL

Welcome to the community.

Most members of the community are customers like you are. We don’t make decision, nor can we chancel any contract.

Could you please share some more information? Maybe we’re able to help, if we understand your problem a bit better. What changes have been made to your modem?

Cheef

Hello,

I have a connect box 3 and I am facing a similar problem since yesterday. I can connect to it over wifi but there is no internet connection and the device is blinking green. I did not change anything myself with the modem, it just stopped working.

Please let me know if you have a solution. I already tried resetting and unplugging the device. I also called sunrise but have not received an answer so far.

Cheef

Update: it s a problem in my building, Sunrise is sending a technician to fix it.