Relocation in Zurich - OTO ID

Sdi

I have yesterday reported a relocation, giving the OTO ID of the new apartment from the very beginning.

When I received a confirmation email for my request by sunrise, the “next step” needed to proceed was to give the OTO ID……

Although I have actually already done this, I tried to do it again both via the app and the browser but it has been impossible. When I type the number of the OTO ID and click on “next” the system is in “loading” forever and nothing happens.

Has anybody had this issue ?

Daniele_Sunrise

Sdi Welcome to the community!

By now, the information in My Sunrise should be correct, and you should no longer be prompted for an OTO ID. If I understand correctly, the move is scheduled for June 12, 2026, or is still being processed.

Greetings
Daniele

Sdi

Hello Daniele,

thanks a öot for your reply.

Yes, in the meantime I called Sunrise and yesterday they fixed this during the call.

In my order status the relocation procedure is actually complete.

Regarding the date, you are right. It is schwdulwd for the 12th of June.

Although I yesterday received an SMS after the call with Sunrise , that "the activation date has been changed and I can install and use my device from thw 2nd of June.

Does this meaning that we ll have no Internet in the old apartment for 10 days..?

Best regards,

Sotiria