mariamendes I can’t access my account because the verification code is being sent to my old phone number. I no longer have access to that number. How can I update my account with my new phone number?
Xydocq hello mariamendes Welcome to the community. Please call the hotline 0800 707 707, they are able to deactivate the 2FA on your account for an one-time-login. @Daniele_Sunrise or @Sunrise_Team will be able to do the same for you but it might take some time for them to respond to your request.
Daniele_Sunrise mariamendes Welcome to the community! We can’t see any active two-factor authentication on your account. Please try again if it works now. Greetings Daniele