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No internet for more than 24h

MarioMedeiro

Hello all,

My internet connection is permanently going down. Yesterday every 5 minutes was going down for some minutes. I have restarted the WiFi modem, reset too, restarted again and nothing. I waited all night to see if I would have internet but nothing.

so right now I don’t have internet for more than 24h. The small interruptions are happening since some months ago. I have already written here before, the problem was solved for some days but every week I have small interruptions.

Can somebody help?

Thank you

Mário Medeiro

Xydocq

hello MarioMedeiro

Please call the hotline 0800 707 707

MarioMedeiro

Good morning,

Só basically I have contacted the number you gave me. They open a ticket for a company come here to check the cables connection.

The person from that company came today and check everything. Modem and cables are okay. All the building connections are okay. So he said to contact Sunrise again because it’s something in the internet supply.

So my question now is: which number should I contact??the same??it’s already 1 week without internet at home.

Waiting for feedback

Best regards

Mário

Xydocq

MarioMedeiro

Yes, it would be the same number.

Not sure if @Daniele_Sunrise or @Sunrise_Team will be able to help with the issue.

Daniele_Sunrise

MarioMedeiro I have just forwarded your request (case C63714142) internally and asked that we look into it, resolve the issue, and get back to you.

Greetings
Daniele

MarioMedeiro

Hello @Daniele_Sunrise ,

I guess someone already called me but I was working all day and was impossible to answer.

I will call back tomorrow morning.

Thank you

MarioMedeiro

Hello all,

Update on this problem. A new WI-FI device was sent to me, installed now and finally I have internet. Hope that all the internet problems are solved now.

Thanks for the help

Best regards