Hello Sunrise Team, I have unfortunately lost my mobile phone. Because of this, I cannot receive the 2FA SMS code to log into my "My Sunrise" account. I urgently need to: 1. Block my old eSIM to prevent any unauthorized usage. 2. Get help with resetting my 2FA so I can access my account again. 3. Receive a new eSIM QR code via email. Could a Sunrise Community Manager please send me a **Private Message (PM)**? I will then provide my customer details, date of birth, and registered address securely so you can verify my identity. Thank you for your quick help!

URGENT: Lost phone, cannot access account due to 2FA

dabao

Hello Sunrise Team,

I have unfortunately lost my mobile phone. Because of this, I cannot receive the 2FA SMS code to log into my “My Sunrise” account.

I urgently need to:

Block my old eSIM to prevent any unauthorized usage.
Get help with resetting my 2FA so I can access my account again.
Receive a new eSIM QR code via email.

Could a Sunrise Community Manager please send me a Private Message (PM)? I will then provide my customer details, date of birth, and registered address securely so you can verify my identity.

Thank you for your quick help!

Daniele_Sunrise

dabao Welcome to the community!

We have just blocked your SIM card. For all other requests you have made and for security reason, please contact our support on 0800 707 707 from another phone. They can work with you to activate a new eSIM profile and send you the QR code.

Greetings
Daniele