Free Mobile unavaliable

giosal

Hi all,

Despite clearly being marked as a roaming partner in France, both with 4G ND 5G, I’m unable to connect to Free Mobile (208 15), neither on 4G (LTE only mode), not on 5G (NR only or NR/LTE modes).

Does anyone know why this might be the case?

Thank you

Daniele_Sunrise

giosal It can always happen that a roaming partner has a technical restriction and you cannot connect to them. We would like to apologize for this.

However, there are other roaming partners available to you should one not work.

Greetings
Daniele

giosal

Daniele_Sunrise thank you for your reply. Yes, indeed, all the other partners are active and I’m able to connect to their networks in both 4G and 5G NSA, except for Orange, where 5G SA roaming is not yet active (I assume) and it sometimes takes a bit of time to fall back to 4G+5G NSA.

However, in what concerns Free Mobile, this doesn’t really look like a technical restriction, as it has now been happening for nearly two years (since I became Sunrise customer in June 2024).

I would greatly appreciate it if your corresponding team would investigate the issue and probably contact Free in order to work with them to solve the issue.

Best