Problems with the three hole socket - No TV with the Box

giosal

Since one of the technicians disabled Internet socket on my three hole socket and put the Internet cable into the TV socket, effectively rendering my three hole socket into a two hole socket, I can no longer plug my Sunrise TV Box into TV socket, which, in turn, means that I’m unable to watch the majority of channels. I am, obviously, able to watch these channels using the TV app on my Samsung TV, but it only recently got updated to play 1080p streams.

Now, what I would like, is to replace the Sunrise TV Box with the Sunrise IPTV Box.

Any idea how can I do this without calling? Maybe by email?

Daniele_Sunrise

giosal We have just initiated a replacement of your TV box. You will receive the new IPTV box in the next few days. Please replace all cables and the power supply unit with the new ones in the package. Please let us know afterwards if everything worked out.

Greetings
Daniele

adrianlondon

I wonder why they disabled that connection. Does it not work for either the modem or the TV?

The new TV box is smaller, and can connect to the modem/router via WiFi so the only physical connection it needs is HDMI to your TV/AVR. The disadvantages are (a) if the internet stops working for any reason you lose every TV station and (b) you can no longer use third party remotes.

For most people, neither of those disadvantages are important, so getting the new TV box is a good solution. If those are important, then using a splitter is not recommended but possible.

Sometimes, a member of the Sunrise team (such as @Daniele_Sunrise ) will see your post and organise the new box for you right here.

giosal

They disabled it because I had issues and they switched the cable from the Internet socket to TV socket, effectively only leaving me with th TV socket (which is now Internet socket) and a Radio socket. The ex-Internet socket is disabled.
This, in turn, means that the Internet is now working perfectly, 2.3-2.4 Gbit/s via LAN on download, but the TV Box doesn’t work.

adrianlondon

You could try with random spare cables and adapters in every socket (even the radio one) to see if you can get live TV.

Another idea, as only live TV needs that connection, is to watch programmes delayed (on replay or recorded) which are streamed over the internet. Or use the Sunrise app/website which also streams everything, including live TV.

At least it may get you some live TV before you get the new box.

giosal

Thanks for the advice regarding the adapters.

Meanwhile, I’m using the app

giosal

Daniele_Sunrise Thanks a lot! Will await it impatiently :-) and will report back here

giosal

Daniele_Sunrise I received the IPTV Box and can confirm that it works perfectly.
However, I would like to suggest an additional functionality - a debug mode, in a way you have for Android/Google TV and Samsung Tizen apps, that is enabled from the settings and displays the detailed information about the stream, such as bitrate, resolution, codec used etc.
It would be even better if it could be enabled from three-dot menu.