I have nothing to say now. [upl-image-preview uuid=573d67ec-61d1-4d3c-986d-2e62a6232c5b url=https://community.sunrise.ch/assets/files/2026-02-04/1770203497-660426-in-progress.png alt={TEXT?}] [upl-image-preview uuid=b138a5ed-d470-4b59-b1c5-818a8dcadc4b url=https://community.sunrise.ch/assets/files/2026-02-04/1770203659-739431-status.png alt={TEXT?}]

Super [upl-image-preview uuid=c6ca60c0-1387-44fc-aecd-dba9d08103da url=https://community.sunrise.ch/assets/files/2026-02-06/1770395987-200075-screenshot-2026-02-06-173823.png alt={TEXT?}]

Have you received any update from Sunrise support about what the actual issue is? If not, I’d strongly suggest calling them directly and asking for a clear status update and estimated resolution time. Since it’s already been 7+ days, this should be escalated as a priority case. Also, check if the Connect Box 3 Fibre [https //192.168.l.l](https://router-19216811.com/) shows any specific error lights (LOS, red LED, etc.). That can sometimes indicate whether it’s a line issue or something on their side.

A full week without internet is definitely unacceptable, especially if there’s still no clear update from the provider. These kinds of delays can seriously affect productivity and communication. While browsing helpful platforms related to “DNI por nombre” at , I realized how dependent we are on reliable connectivity for everyday online services. Hopefully the problem gets resolved quickly.

Sunrise Community

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