Specific devices not working since 1 week, connect box 3

mattbilyard

Since around a week ago, some specific devices have stopped working with our connect box 3 wifi (an older Sharp TV, a DELL windows laptop - not old). The wifi itself is fine, since other devices (e.g. phone) work perfectly with it.

Has there been some recent change that may stop certain devices working? If so, or not, anything we can do?

Thanks

Xydocq

hello mattbilyard

Did you try to reboot the Connect Box?

adrianlondon

Check what security is set, and whether you have the 2.4GHz WiFi enabled still.

Some devices only work with thr 2.4GHz network not the 5GHz one. Having them both on and combined is ok, as is having them separate, but only having the 5GHz one enabled can cause issues.

Also, some devices, even those that are happy with 5GHz (such as my Sony TV!) fail if the security is WPA3. Change that to WPA2. You could try the combined WPA2-WPA3 one, but that sometimes doesn’t work either.

adrianlondon

haha - good point, should have recommended that first!

mattbilyard

adrianlondon yes rebooted the connect box! We’ll try some of those settings checks / changes on the relevant devices. Thanks very much.