thxkev in action
Superuser @thxkev was there to witness the birth of the Community and certainly has a story or two to tell about the forum. And he always does so with a note of irony, just like his favourite superhero. ;-) He returned the famous chicken or egg question to us right away with another question.
So, let’s get straight to the question: What came first, the chicken or the egg?
I’m returning that question to UPC. What came first, the Horizon box or a working EPG? :-)
I’ll have to pass that question on to our colleagues in technology 😛 But while we’re on the topic: What has been your funniest experience with UPC?
I must – like my other superuser colleagues before me – mention the business with the plug. One call agent was very keen to emphasise that I should not pull out the plug from the socket, but on the device itself. “That would make a big difference…”. I had to smile at that, of course.
So not advice that you would pass on in the Community. 😉 What do you particularly like about being a superuser?
Helping the sometimes exasperated UPC customers with my expert knowledge and the experience that I have gained over the years with UPC.
As I have a personal interest in technical progress, I am happy to find out about innovations in advance and to take part in the official beta tests… ;-)
What else do we need to know about you?
There’s nothing you absolutely need to know about me. I live in Eastern Switzerland, but I’m originally from Central Switzerland. I like going to the cinema, play the piano and I also moonlight as a DJ.
What is your specialist technical field?
As I work in IT myself, I have a lot of technical expertise and can hopefully help the odd user or two with hardware questions.
And where can we find you when you’re not online?
At the cinema, playing the piano, at the swimming pool.
Speaking of cinema: Which is your favourite superhero? And why?
Deadpool. He doesn’t take things too seriously and he always has a funny line up his sleeve. Because life is too short to be serious all the time.