Wifi not working - curious symbol on box

joannak · 2017-01-18T10:47:57+00:00

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joannak

Hi there

I’ve noticed that my wifi isn’t working, and hasn’t been for more than the last 24 hours. I’ve also noticed the curious little red telephone symbol on my box.

I’m sure I must be missing something, but if anyone is please able to shed any light on what the problem might be and how I can get my wifi back, that would be great, thanks!

Michaelhello

Hi @joannak, welcome to the community,

This symbol means there is a disturb with the landline. As you are having that since more than 24 hours I suggest you to restart your Horizon Box. If it doesn’t work, then call the support (0800 66 88 66).

I also have a question: do you have another box/modem from UPC?

Kind regards,

Michael