Can’t get my eSIM

nataliamarsab

Hi everyone,
I’m trying to set up a SIM card on my iPad (the latest model), but it doesn’t have a physical SIM slot. So, I requested an eSIM from my carrier — however, they’re asking me to confirm the SIM-to-eSIM change via an SMS… which is supposed to be sent to the same SIM card I can’t insert in my iPad.

I went to the store, and they told me I’d receive a letter, but it’s been a week and I still haven’t gotten anything.

What can I do in this situation? Has anyone gone through something similar?

Daniele_Sunrise

nataliamarsab Welcome to the community!

I recommend that you insert the SIM card into a cell phone so that you receive the SMS and can then enter the code for the change. I recommend that you contact our customer service on 0800 707 707 so that they can discuss the next steps with you.

Greetings
Daniele