Day 7 – Still No Internet, TV, or Telephone – No Progress or Update
My frustration continues to deepen regarding the ongoing service outage. Today marks Day 7 without Internet, TV, or telephone, and I have yet to receive any meaningful update or resolution.
I just spoke with your support team again (Mon 08:00), and unfortunately, they continue to appear confused about the nature of the issue. I was asked—yet again—if I could reboot my router. Let me be clear: this is not a router or MAC address issue. I have tested three different Sunrise routers, and all worked perfectly before the cutover.
The problem began when Sunrise decided to switch my connection from a leased line to your own fibre infrastructure. This cutover was supposed to take one hour. Instead, I’ve been left without service for a full week.
Midday Friday, I was told a technician would be dispatched. Today, I was informed that this is still “a work in progress” and that someone might call me—without any indication of when. I am effectively left in limbo, with no connectivity and no urgency shown by Sunrise to resolve the issue.
Given the circumstances, and the fact that everything worked prior to the cutover, it is clear that the fault lies with the cabling at the exchange site. How difficult can it be to send a technician to test the cabling and restore service?
I have been a loyal Sunrise fibre customer for years, and this experience is extremely disappointing. I expect immediate action and a clear timeline for resolution.
