I’m posting this out of sheer frustration and as a warning to others so no one else goes through what I’m experiencing with Sunrise.
I signed a contract with them and explicitly requested (TWICE) that a spending limit of 50 CHF be placed on my international usage. Guess what? First bill: 511 CHF. Second bill: 211 CHF. All in the first two months. This is INSANE. They let international charges rack up with no block, no alert, nothing.
I called their support over 10 times. Either the call was dropped or I was transferred endlessly between agents who did absolutely NOTHING. No resolution. No help.
I opened the following cases:
C59841933, C60246025, C60362785
Every single one of them was closed without any explanation. When I asked why, they just said “case closed.” No refund, no proper response, no accountability.
I’m seriously at the end of my patience and my mental health is suffering because of this stress. It’s not just bad service — it’s straight-up abuse.
I’ve now escalated this to:
I will take every legal step I can and I’m sharing this everywhere: Reddit, Google reviews, forums, social media — because people need to know how Sunrise treats its customers.
If you’re thinking of signing with them — don’t. They’ll smile at the start and then leave you to drown in hidden fees, blocked support lines, and closed cases.
Feel free to DM me if you’ve had similar experiences. We should unite and expose this kind of treatment.