No internet since socket switch from 2 to 1

tronunator · 2025-05-02T19:45:50+00:00

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Hello, this morning I’ve switched (as requested by sunrise) sockets from 2 to 1.

I have a connect box 3 fiber. I’ve tried to:

check if the cables (both optic and lan) were well inserted;
restarted the device and waited minutes before turning it on again;
tried to do a factory reset (I don’t see anything blinking, the device’s light keeps being white)
tried some Microsoft troubleshooting

Did the device somehow fry itself by switching sockets?

Hello @tronunator
Thank you for your message.

I would ask you to contact our hotline directly so that your request can be investigated. You can reach them on 0800 707 707.

Best regards

Mattia

I’ve called already. They’ll send me a new modem as this one seems to be not responding.