SimonWyss I moved to a different floor and Sunrise Support enabled the Connect Box 3 Fibre to the new socket. WiFi works fine. But my Sunrise Connect App doesn’t recognize my setup anymore and I cannot re-connect the WiFi extender (pod) anymore. The pod was working fine before the move. How can I reset or re-trigger the setup in the Connect App?
Daniele_Sunrise SimonWyss Welcome to the community! I have just linked your Connect Pod to your modem. Can you please test it again? Greetings Daniele
SimonWyss Daniele_Sunrise Hi Daniele, many thanks. Unfortunately it still doesn’t work. What has changed is that the Extender was blinking and does not anymore since I received your message. I also cannot see the network in my Connect App. It say ’Oops, something went wrong’. best regards Simon
Daniele_Sunrise SimonWyss The pod with serial number …….8008C is active and devices are already connected. Can you please uninstall the Connect app and then download and install it again? Greetings Daniele
Daniele_Sunrise SimonWyss I think I found the error why you don’t see the same as me and corrected it, can you please test it again? Greetings Daniele
SimonWyss Dear Daniele, many thanks for your reply. So I have deleted the Sunrise Connect app, restarted my iPhone and then reinstalled it. Unfortunately it still does the same ’Oops’ Message than before. Sorry, it doesn’t work yet. Best regards from Simon
Daniele_Sunrise SimonWyss Unfortunately, I have run out of solutions and would ask you to contact our support team on 0800 707 707 to resolve the error. Greetings Daniele
