Noise from the modem/router

koskot · 2025-04-23T14:21:58+00:00

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koskot

Dear Support/Community,
For some months I started having problems, similar to this and this posts. My main concern with the equipment is an increased level of noise and the fact that online diagnostics often enough (every week I checked) suggests me to reboot the modem with a message “Modem not working properly”. Would it be possible to replace the box?
Thank you,
Khristian.

Xydocq

hello koskot

please call 0800 707 707 and ask for a replacement.

koskot

Hello Xydocq ,

Thanks for the tip! I had a call and received a new modem next day.

The question is resolved,
Khristian.

koskot

Just one more question in this thread. Previously, when I was upgrading or replacing equipment from UPC, I was also receiving a post sticker to ship the old modem/router back. This time there was no post sticker included. Should I recycle the old equipment myself or do I need to request more details on the support line/phone?

Thank you!

Daniele_Sunrise

koskot You can use this link to generate a return label.

Greetings
Daniele

koskot

Thank you, Daniele!