I called Sunrise on Wednesday, I was asked to check the new fibre cable using a light source to confirm it wasn’t damaged, and they made me try slot 1 instead of slot 2 on the wall outlet, with multiple hard resets (pressing the red button on the box). Since nothing helped, they arranged for an external technician to come the next day (Thursday) between 15:00 and 17:30. He arrived punctually at 15:30 and had everything up and running within 30 minutes.
The issue was: Sunrise had instructed me to connect to slot 2 on the fibre wall outlet inside the house (only slots 1 and 2 are connectable; 3 and 4 are not). However, when they referred to slot 2, they actually meant slot 2 on the outside fibre distribution box. Inside the house, there was only one cable installed from outside, and it was connected to slot 1 on the external box.
The technician simply switched the fibre connection on the outside box from slot 1 to slot 2. After that, activation took less than 10 minutes.
IMPORTANT: sunrise only ‘sees’ the outside of your house, not the internal wiring. So if you face this issue, check the outdoor outlet as well.
I’m still wondering why only one cable was installed from the outside when two internal slots are available—but in the end, it works, and was not a mistake from sunrise, but from the company that provided the fibre connection.
At this point, internet and TV are fully functional. The only remaining issue is the phone line, which is still inactive. Sunrise told me it should activate automatically overnight after one more restart of the box, but so far that hasn’t happened. But this is now a different story 🙂
