I recently requested to move my internet service to a new address with Sunrise and was surprised to see a CHF 99 relocation fee. From what I understand, I don’t need an electrician, and no physical work is required—just an address update and possibly a remote activation.
While I get that there may be some admin work involved, CHF 99 feels quite steep for what should be a simple process especially compared to other providers out there. Sunrise is by far asking for the highest fee. Has anyone successfully negotiated this fee down or had it waived? Are there any ways to reduce the cost?
Would love to hear your experiences and thoughts on this!