I purchased a prepaid eSIM from Sunrise yesterday and completed the required identification process (ID scans and video selfie). However, my account is still pending verification with the status message ‘We have already received your ID scans and video selfie and are currently verifying it. Please bear with us.’
Given this is a prepaid service, I need to know the expected verification timeframe. If activation isn’t possible today, I’ll need to switch to another provider. Can you tell me the typical processing time for these verifications?