Dears,
To summarize shortly: Initially this was totally my fault. I ordered the Up Connect L package and passed on that I would like to have it activated on the 3rd of december. I assumed that the delivery of the items will take place then as well which wasn’t the case. As I moved in to my new flat on the 3rd the order could not be delivered until then. Now after 7 times of calling the support and explaining the situation, I do not seem to get any useful help. They always say their superior need to approve the case and they will escalate it. However, this has been the same answer each time and it is not progressing. Does anyone have any idea how I could push this accordingly? How can it be that it takes 2 weeks for them to resend the item when I clearly stated the situation.
Kind regards