wifi stopped working

palencia · 2016-10-25T14:12:28+00:00

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palencia

Hello,

the wifi in my partment has stopped working. The third light (US) in the modem is not on anymore, it keeps flashing. Does anyone know wjat might be going on? Thanks in advanced,

Enrique.

palencia

Hello Michael,

I did restart the modem a few times but without success. But the problem got fixed by its own (!!!) two days later… Thanks,

Enrique.

Michaelhello

Good afternoon @palencia, welcome to the community,

This means your box is not sending any informations to the UPC’s network. You should restart your box and notice is the US light is back.

If nothing changes, you have to call the support for knowing what is going on. If the case is serious, the support will send you a technician at your home and inspect your box and cables.

Kind regards,

Michael