Sunrise
Connect Box 2

Hi,

Around once a day, I have to manually reboot my modem as internet becomes so slow that webpages don’t load and TV channels fail with “internet too slow” messages on my TV box.

As well as this, my modem has taken to rebooting once or twice a day by itself.

Could someone with authority (such as @Daniele_Sunrise or another member of the @Sunrise_Team) please check the diags and let me know if the modem is dying (it is quite old) or is just stuck trying to do something? Thanks.

  • Daniele_Sunrise et abdeyamine a répondu à ça.
  • abdeyamine aime ça.

  • adrianlondon The first step we have just taken is to replace your modem. You will receive the new modem in the next few days. Please replace all cables and the power supply unit with the new ones in the packaging. Please contact us again afterwards to see if the cause is still present.

    Greetings
    Daniele

      Discussions similaires

      adrianlondon The first step we have just taken is to replace your modem. You will receive the new modem in the next few days. Please replace all cables and the power supply unit with the new ones in the packaging. Please contact us again afterwards to see if the cause is still present.

      Greetings
      Daniele

        Thanks @Daniele_Sunrise - you and Sunrise have done a fantastic job.

        Less than 48 hours after I posted this thread, a new modem had arrived. It only took a few minutes to get the new box connected and, so far, it’s been flawless. No internet speed drops, and no unexpected reboots at all.

        Although there are one or two things I’ll miss, the new Connect Box 3 is a much better box than the Gigabox (Connect Box 2) it replaced. Thanks again.

        8 jours plus tard

        It seems that your modem may be malfunctioning, especially if you are experiencing daily reboots and slow internet speeds. These issues could be caused by an old or failing device, or potentially by problems with the network. To confirm the issue, check the modem’s diagnostic logs or contact customer support for further assistance. While rebooting the modem might provide a temporary fix, replacing it could be necessary if the problems persist. During my PhD studies, I struggled to write my thesis and was unable to complete it on my own. To find a solution, I searched for assistance and discovered UK Writing, https://ukwritings.com is an e-platform that has helped improve my thesis writing. This service has been incredibly beneficial for me. UK Writing provides high-quality thesis assistance without relying on any form of plagiarism. The theses they deliver are accurate and cover topics that are essential for students to understand.