My Connect Box died Thursday so after an hour on the phone with a great support guy I went to the Sunrise shop to pick up a new Connect Box 2 - the box details were scanned in the shop. The support guy called me and I gave him the MAC number so the backoffice staff could set the system up correctly.
This did not work as the MAC number was incorrectly entered in the system - not sure if my fault or great support guy’s fault, but never mind.
Now it turns out backoffice staff is not available until Monday morning… My 94 year old mother now has no internet, no phone and no way to keep in touch in case anything happens. This is not good!
The new Connect Box was scanned in the shop (in Winterthur) and connected to my Kundennummer… so why does the sunrise system not automatically send the details to the backoffice? Quicker, no chance of wrong details, easier for us customers!
I am upset by the delay yes, but am calmly suggesting an improvement to your systems.